{"id":15,"date":"2025-10-13T08:13:20","date_gmt":"2025-10-13T08:13:20","guid":{"rendered":"https:\/\/vapemaison.com\/?page_id=15"},"modified":"2026-07-22T09:27:25","modified_gmt":"2026-07-22T09:27:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vapemaison.com\/cs\/refund_returns\/","title":{"rendered":"Z\u00e1sady vracen\u00ed pen\u011bz a vr\u00e1cen\u00ed zbo\u017e\u00ed"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Aktualizov\u00e1no: 4. kv\u011btna 2026<\/strong><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ve spole\u010dnosti VapeMaison se sna\u017e\u00edme zajistit hladk\u00fd a transparentn\u00ed pr\u016fb\u011bh slu\u017eeb po n\u00e1kupu. Pokud nejste se svou objedn\u00e1vkou pln\u011b spokojeni, m\u016f\u017eete zbo\u017e\u00ed vr\u00e1tit nebo vym\u011bnit za podm\u00ednek uveden\u00fdch n\u00ed\u017ee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Podm\u00ednky pro vr\u00e1cen\u00ed a v\u00fdm\u011bnu zbo\u017e\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aby bylo mo\u017en\u00e9 uplatnit n\u00e1rok na vr\u00e1cen\u00ed zbo\u017e\u00ed nebo v\u00fdm\u011bnu, mus\u00ed b\u00fdt spln\u011bny v\u0161echny n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Obdob\u00ed pod\u00e1v\u00e1n\u00ed \u017e\u00e1dost\u00ed:<\/strong> \u017d\u00e1dosti je t\u0159eba podat do <strong>15 dn\u00ed<\/strong> dod\u00e1n\u00ed<\/li>\n\n\n\n<li><strong>Stav v\u00fdrobku:<\/strong> Zbo\u017e\u00ed mus\u00ed b\u00fdt <strong>nepou\u017eit\u00fd<\/strong>, neotev\u0159en\u00e9 a v p\u016fvodn\u00edm obalu<\/li>\n\n\n\n<li><strong>Doklad o n\u00e1kupu:<\/strong> Je nutn\u00e9 zadat platn\u00e9 \u010d\u00edslo objedn\u00e1vky<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zbo\u017e\u00ed, kter\u00e9 nelze vr\u00e1tit<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00e1sleduj\u00edc\u00ed zbo\u017e\u00ed nelze vr\u00e1tit ani za n\u011bj z\u00edskat n\u00e1hradu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Otev\u0159en\u00e9 nebo pou\u017eit\u00e9 e-liquidy (z hygienick\u00fdch a bezpe\u010dnostn\u00edch d\u016fvod\u016f)<\/li>\n\n\n\n<li>Spot\u0159ebn\u00ed materi\u00e1l (nap\u0159. c\u00edvky, knoty, n\u00e1pln\u011b), kter\u00fd byl jednou otev\u0159en nebo pou\u017eit<\/li>\n\n\n\n<li>D\u00e1rkov\u00e9 karty a reklamn\u00ed p\u0159edm\u011bty<\/li>\n\n\n\n<li>Polo\u017eky ozna\u010den\u00e9 jako <strong>\u201cKone\u010dn\u00fd v\u00fdprodej\u201d<\/strong> nebo <strong>\u201cNevratn\u00e9\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Povolen\u00ed k vr\u00e1cen\u00ed zbo\u017e\u00ed (vy\u017eaduje se \u010d\u00edslo RMA)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ve\u0161ker\u00e9 vr\u00e1cen\u00ed zbo\u017e\u00ed mus\u00ed b\u00fdt p\u0159edem schv\u00e1leno.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Neschv\u00e1len\u00e9 vr\u00e1cen\u00e9 zbo\u017e\u00ed nebude p\u0159ijato.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Jak podat \u017e\u00e1dost:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kontakt:<a href=\"mailto:info@vapemaison.com\">info@vapemaison.com<\/a><\/li>\n\n\n\n<li>Uve\u010fte:\n<ul class=\"wp-block-list\">\n<li>\u010c\u00edslo objedn\u00e1vky<\/li>\n\n\n\n<li>D\u016fvod vr\u00e1cen\u00ed\/v\u00fdm\u011bny<\/li>\n\n\n\n<li>Fotografie (v p\u0159\u00edpad\u011b po\u0161kozen\u00ed\/vady)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b schv\u00e1len\u00ed obdr\u017e\u00edte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Autorizace vr\u00e1cen\u00ed zbo\u017e\u00ed (<strong>RMA<\/strong>) \u010d\u00edslo<\/li>\n\n\n\n<li>Pokyny k vr\u00e1cen\u00ed zbo\u017e\u00ed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zp\u00e1te\u010dn\u00ed p\u0159eprava<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u00e1kazn\u00edci hrad\u00ed n\u00e1klady na zp\u00e1te\u010dn\u00ed dopravu <strong>pokud ne<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Zbo\u017e\u00ed je vadn\u00e9, nebo<\/li>\n\n\n\n<li>Odeslali jsme nespr\u00e1vn\u00e9 zbo\u017e\u00ed<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>D\u016frazn\u011b doporu\u010dujeme pou\u017e\u00edt <strong>zp\u016fsob doru\u010den\u00ed s mo\u017enost\u00ed sledov\u00e1n\u00ed z\u00e1silky<\/strong><\/li>\n\n\n\n<li>Neneseme odpov\u011bdnost za ztracen\u00e9 z\u00e1silky zas\u00edlan\u00e9 zp\u011bt<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">N\u00e1hrady<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Metoda vr\u00e1cen\u00ed pen\u011bz<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vr\u00e1cen\u00ed pen\u011bz bude provedeno ve prosp\u011bch <strong>pouze p\u016fvodn\u00ed zp\u016fsob platby<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Doba zpracov\u00e1n\u00ed<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontrola: <strong>1\u20133 pracovn\u00ed dny po obdr\u017een\u00ed<\/strong><\/li>\n\n\n\n<li>Vystaven\u00ed refundace: <strong>do 1\u20133 pracovn\u00edch dn\u016f po schv\u00e1len\u00ed<\/strong><\/li>\n\n\n\n<li>Banka\/zpracov\u00e1n\u00ed plateb: <strong>m\u016f\u017ee trvat 5\u201310 pracovn\u00edch dn\u016f<\/strong> v z\u00e1vislosti na poskytovateli<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Poplatky za vr\u00e1cen\u00ed pen\u011bz (D\u016eLE\u017dIT\u00c9)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pokud je o vr\u00e1cen\u00ed pen\u011bz po\u017e\u00e1d\u00e1no z d\u016fvodu <strong>d\u016fvody z\u00e1kazn\u00edk\u016f<\/strong> (nap\u0159. zm\u011bna n\u00e1zoru, v\u00fdb\u011br nespr\u00e1vn\u00e9ho zbo\u017e\u00ed):\n<ul class=\"wp-block-list\">\n<li>Jak\u00fdkoli <strong>poplatky za zpracov\u00e1n\u00ed plateb, transak\u010dn\u00ed poplatky nebo poplatky za p\u0159evod m\u011bny<\/strong> poplatky \u00fa\u010dtovan\u00e9 poskytovateli platebn\u00edch slu\u017eeb mohou \u010dinit <strong>ode\u010dteno z \u010d\u00e1stky vr\u00e1cen\u00e9 dan\u011b<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Pokud je d\u016fvodem vr\u00e1cen\u00ed pen\u011bz <strong>na\u0161e odpov\u011bdnost<\/strong> (nap\u0159. vadn\u00fd v\u00fdrobek, doru\u010den\u00ed nespr\u00e1vn\u00e9ho zbo\u017e\u00ed):\n<ul class=\"wp-block-list\">\n<li><strong>Z \u010d\u00e1stky objedn\u00e1vky bude vr\u00e1ceno 100%<\/strong><\/li>\n\n\n\n<li>Ve\u0161ker\u00e9 poplatky uhrad\u00ed spole\u010dnost VapeMaison<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Poplatky, kter\u00e9 nelze vr\u00e1tit<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>P\u016fvodn\u00ed n\u00e1klady na dopravu \u010din\u00ed <strong>nevratn\u00fd<\/strong><\/li>\n\n\n\n<li>Mo\u017enosti upgrade na expresn\u00ed dopravu jsou <strong>nevratn\u00fd<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u010c\u00e1ste\u010dn\u00e9 n\u00e1hrady<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Vyhrazujeme si pr\u00e1vo prov\u00e9st \u010d\u00e1ste\u010dn\u00e9 vr\u00e1cen\u00ed pen\u011bz, pokud:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zbo\u017e\u00ed nen\u00ed v p\u016fvodn\u00edm stavu<\/li>\n\n\n\n<li>Chyb\u00ed n\u011bkter\u00e9 sou\u010d\u00e1sti<\/li>\n\n\n\n<li>V\u00fdrobek vykazuje zn\u00e1mky opot\u0159eben\u00ed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fdm\u011bny<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00fdm\u011bna z\u00e1vis\u00ed na dostupnosti zbo\u017e\u00ed<\/li>\n\n\n\n<li>N\u00e1hradn\u00ed zbo\u017e\u00ed bude odesl\u00e1no <strong>po p\u0159ijet\u00ed a schv\u00e1len\u00ed vr\u00e1cen\u00e9ho zbo\u017e\u00ed<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Po\u0161kozen\u00e9 nebo vadn\u00e9 p\u0159edm\u011bty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud v\u00e1m zbo\u017e\u00ed doraz\u00ed po\u0161kozen\u00e9 nebo vadn\u00e9:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kontaktujte n\u00e1s do <strong>Dod\u00e1n\u00ed do 15 dn\u016f<\/strong><\/li>\n\n\n\n<li>Uve\u010fte:\n<ul class=\"wp-block-list\">\n<li>\u010c\u00edslo objedn\u00e1vky<\/li>\n\n\n\n<li>Popis probl\u00e9mu<\/li>\n\n\n\n<li>Jasn\u00e9 fotografick\u00e9 a videoz\u00e1znamy<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Zajist\u00edme:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bezplatn\u00e1 v\u00fdm\u011bna <strong>nebo<\/strong><\/li>\n\n\n\n<li>Pln\u00e1 n\u00e1hrada (bez dal\u0161\u00edch n\u00e1klad\u016f)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zru\u0161en\u00ed objedn\u00e1vky<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Objedn\u00e1vky lze zru\u0161it pouze <strong>p\u0159ed odesl\u00e1n\u00edm<\/strong><\/li>\n\n\n\n<li>Po odesl\u00e1n\u00ed ji\u017e nen\u00ed mo\u017en\u00e9 objedn\u00e1vku zru\u0161it<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b \u00fasp\u011b\u0161n\u00e9ho zru\u0161en\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bude v\u00e1m vr\u00e1cena cel\u00e1 \u010d\u00e1stka<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Odm\u00edtnut\u00ed p\u0159evzet\u00ed z\u00e1silky \/ Ne\u00fasp\u011b\u0161n\u00e9 doru\u010den\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pokud je bal\u00ed\u010dek:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Z\u00e1kazn\u00edk odm\u00edtl<\/li>\n\n\n\n<li>Z\u00e1silka byla vr\u00e1cena z d\u016fvodu nespr\u00e1vn\u00e9 adresy<\/li>\n\n\n\n<li>Nevyzvednut\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vyhrazujeme si pr\u00e1vo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ode\u010d\u00edst <strong>n\u00e1klady na dopravu + poplatky za vr\u00e1cen\u00ed zbo\u017e\u00ed + manipula\u010dn\u00ed poplatky<\/strong> z vr\u00e1cen\u00e9 \u010d\u00e1stky<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Pozdn\u00ed n\u00e1vraty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u017d\u00e1dosti podan\u00e9 po uplynut\u00ed 15denn\u00ed lh\u016fty nebudou p\u0159ijaty, s v\u00fdjimkou n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpad\u016f:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vadn\u00e9 v\u00fdrobky<\/li>\n\n\n\n<li>Chyby p\u0159i expedici, za kter\u00e9 neseme odpov\u011bdnost<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">P\u0159\u00edslu\u0161n\u00e9 regiony<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tyto z\u00e1sady se vztahuj\u00ed na n\u00e1sleduj\u00edc\u00ed zem\u011b:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Belgie, B\u011blorusko, \u010cesko, D\u00e1nsko, Finsko, Francie, Irsko, It\u00e1lie, Kanada, Nizozemsko, Norsko, Polsko, Portugalsko, Rakousko, Rumunsko, Rusko, \u0158ecko, Slovensko, Spojen\u00e9 st\u00e1ty, \u0160pan\u011blsko, \u0160v\u00e9dsko, \u0160v\u00fdcarsko, Turecko, Ukrajina, Velk\u00e1 Brit\u00e1nie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b ostatn\u00edch region\u016f se p\u0159ed zad\u00e1n\u00edm objedn\u00e1vky obra\u0165te na n\u00e1\u0161 t\u00fdm podpory.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pot\u0159ebujete pomoc?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f t\u00fdkaj\u00edc\u00edch se vr\u00e1cen\u00ed zbo\u017e\u00ed, vr\u00e1cen\u00ed pen\u011bz nebo v\u00fdm\u011bny se pros\u00edm obra\u0165te na:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jsme tu, abychom v\u00e1m pomohli p\u0159ed i po n\u00e1kupu.<\/p>","protected":false},"excerpt":{"rendered":"<p>Updated: May 4, 2026 At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below. Eligibility for Returns &amp; Exchanges To qualify for a return or exchange, all of the following conditions must be met: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - VapeMaison<\/title>\n<meta name=\"description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to make your shopping experience as seamless as possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vapemaison.com\/cs\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - VapeMaison\" \/>\n<meta property=\"og:description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. 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