Seguimiento de pedidos

Use this page to follow an order placed with VapeMaison. Enter the tracking number from your dispatch confirmation email below, or contact our team directly if you need an update. Wholesale orders are usually dispatched from our warehouse in Germany within 1–2 business days.

Track Your Order

Paste your tracking number into the field above. Tracking numbers are issued by the carrier when your parcel leaves the warehouse, so if your order was placed within the last 24 hours the number may not be active yet.

How Order Tracking Works

Order placed – you receive an order confirmation with your order number by email
Payment confirmed – we verify payment and release the order to the warehouse
Dispatched – parcels leave the warehouse in 1–2 business days (Germany) and you receive a tracking number
In transit – delivery is typically 3–5 business days within Germany and 5–7 across the EU
Delivered – the carrier marks the parcel as delivered and you receive a final notification

Where to Find Your Tracking Number

Your tracking number appears in two places: the dispatch confirmation email sent when your order leaves the warehouse, and in the Pedidos section of your account if you checked out with an account. Mixed orders where some items ship from our partner warehouse may arrive in separate parcels with separate tracking numbers — each one is listed in your dispatch emails.

Tracking not updating?

Allow up to 24 hours after dispatch for the carrier to scan and activate the number
Check the number was copied in full, with no spaces
For orders in multiple parcels, check each tracking number separately
If a parcel shows no movement for more than 3 business days, contact us and we will chase the carrier

Delivery Times & Shipping

Orders are fulfilled from our primary warehouse in Germany, with a partner warehouse used for limited-stock items and specific flavours. Domestic German delivery is normally 3–5 business days, and EU destinations 5–7. Orders over 50 units ship free. Full details, including customs and import duties, are on our política de envíos página.

Need Help With an Order?

If your tracking number is missing, the parcel has not moved, or the contents do not match your order, our team can help. Reach us through the contact page, or see the PREGUNTAS FRECUENTES for common questions about delivery, returns and wholesale terms. Please have your order number ready when you get in touch.