{"id":15,"date":"2025-10-13T08:13:20","date_gmt":"2025-10-13T08:13:20","guid":{"rendered":"https:\/\/vapemaison.com\/?page_id=15"},"modified":"2026-05-04T09:25:57","modified_gmt":"2026-05-04T09:25:57","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/vapemaison.com\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<p><strong>Updated: May 4, 2026<\/strong><br><\/p>\n\n\n\n<p>At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility for Returns &amp; Exchanges<\/h2>\n\n\n\n<p>To qualify for a return or exchange, all of the following conditions must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request Period:<\/strong> Requests must be submitted within <strong>15 jours<\/strong> of delivery<\/li>\n\n\n\n<li><strong>Product Condition:<\/strong> Items must be <strong>unused<\/strong>, unopened, and in original packaging<\/li>\n\n\n\n<li><strong>Proof of Purchase:<\/strong> Valid order number is required<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p>The following items are not eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used e-liquid products (for hygiene and safety reasons)<\/li>\n\n\n\n<li>Consumable items (e.g., coils, wicks, pods) once opened or used<\/li>\n\n\n\n<li>Gift cards and promotional items<\/li>\n\n\n\n<li>Items marked as <strong>\u201cFinal Sale\u201d<\/strong> ou <strong>\u201cNon-Returnable\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Authorization (RMA Required)<\/h2>\n\n\n\n<p>All returns must be approved in advance.<\/p>\n\n\n\n<p><strong>Unapproved returns will not be accepted.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Request:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact: <a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Reason for return\/exchange<\/li>\n\n\n\n<li>Photos (if damaged\/defective)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>If approved, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Return Merchandise Authorization (<strong>RMA<\/strong>) number<\/li>\n\n\n\n<li>Return instructions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs <strong>unless<\/strong>:\n<ul class=\"wp-block-list\">\n<li>The item is defective, or<\/li>\n\n\n\n<li>We shipped the wrong item<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>We strongly recommend using a <strong>trackable shipping method<\/strong><\/li>\n\n\n\n<li>We are not responsible for lost return shipments<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00e9thode de remboursement<\/h3>\n\n\n\n<p>Refunds will be issued to the <strong>original payment method only<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Processing Time<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspection: <strong>1\u20133 business days after receipt<\/strong><\/li>\n\n\n\n<li>Refund issuance: <strong>within 1\u20133 business days after approval<\/strong><\/li>\n\n\n\n<li>Bank\/payment processing: <strong>may take 5\u201310 business days<\/strong> depending on provider<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Fees (IMPORTANT)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the refund is requested due to <strong>customer reasons<\/strong> (e.g., change of mind, wrong item selected):\n<ul class=\"wp-block-list\">\n<li>Any <strong>payment processing fees, transaction fees, or currency conversion fees<\/strong> charged by payment providers may be <strong>deducted from the refund amount<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If the refund is due to <strong>our responsibility<\/strong> (e.g., defective product, wrong item shipped):\n<ul class=\"wp-block-list\">\n<li><strong>100% of the order amount will be refunded<\/strong><\/li>\n\n\n\n<li>All fees will be covered by VapeMaison<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Refundable Charges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping fees are <strong>non-refundable<\/strong><\/li>\n\n\n\n<li>Expedited shipping upgrades are <strong>non-refundable<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements partiels<\/h3>\n\n\n\n<p>We reserve the right to issue partial refunds if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is not in original condition<\/li>\n\n\n\n<li>Parts are missing<\/li>\n\n\n\n<li>The product shows signs of use<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9changes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are subject to product availability<\/li>\n\n\n\n<li>Replacement items will be shipped <strong>after the returned item is received and approved<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Articles endommag\u00e9s ou d\u00e9fectueux<\/h2>\n\n\n\n<p>If your item arrives damaged or defective:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>15 days of delivery<\/strong><\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Description of issue<\/li>\n\n\n\n<li>Clear photo\/video evidence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>We will provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free replacement <strong>ou<\/strong><\/li>\n\n\n\n<li>Full refund (no additional cost)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can only be canceled <strong>before shipment<\/strong><\/li>\n\n\n\n<li>Once shipped, cancellation is no longer possible<\/li>\n<\/ul>\n\n\n\n<p>If canceled successfully:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full refund will be issued<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refused Delivery \/ Failed Delivery<\/h2>\n\n\n\n<p>If a package is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refused by the customer<\/li>\n\n\n\n<li>Returned due to incorrect address<\/li>\n\n\n\n<li>Unclaimed<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deduct <strong>shipping costs + return fees + handling fees<\/strong> from the refund<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Retours tardifs<\/h2>\n\n\n\n<p>Requests made after the 15-day window will not be accepted, except in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective products<\/li>\n\n\n\n<li>Shipping errors caused by us<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Applicable Regions<\/h2>\n\n\n\n<p>This policy applies to the following countries:<\/p>\n\n\n\n<p>Autriche, B\u00e9larus, Belgique, Canada, Danemark, Espagne, Finlande, France, Gr\u00e8ce, Hongrie, Irlande, Italie, Norv\u00e8ge, Pays-Bas, Pologne, Portugal, Roumanie, Royaume-Uni, Russie, Slovaquie, Su\u00e8de, Suisse, T\u00fcrkiye, Ukraine, \u00c9tats-Unis<\/p>\n\n\n\n<p>For other regions, please contact our support team before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Assistance?<\/h2>\n\n\n\n<p>For any questions regarding returns, refunds, or exchanges, please contact:<\/p>\n\n\n\n<p><strong><a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/strong><\/p>\n\n\n\n<p>We are here to assist you before and after your purchase.<\/p>","protected":false},"excerpt":{"rendered":"<p>Updated: May 4, 2026 At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below. Eligibility for Returns &amp; Exchanges To qualify for a return or exchange, all of the following conditions must be met: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - VapeMaison<\/title>\n<meta name=\"description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to make your shopping experience as seamless as possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vapemaison.com\/fr\/remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - VapeMaison\" \/>\n<meta property=\"og:description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. 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