{"id":15,"date":"2025-10-13T08:13:20","date_gmt":"2025-10-13T08:13:20","guid":{"rendered":"https:\/\/vapemaison.com\/?page_id=15"},"modified":"2026-05-04T09:25:57","modified_gmt":"2026-05-04T09:25:57","slug":"%e6%89%95%e3%81%84%e6%88%bb%e3%81%97","status":"publish","type":"page","link":"https:\/\/vapemaison.com\/ja\/refund_returns\/","title":{"rendered":"\u8fd4\u91d1\u3068\u8fd4\u54c1\u306b\u3064\u3044\u3066"},"content":{"rendered":"<p><strong>Updated: May 4, 2026<\/strong><br><\/p>\n\n\n\n<p>At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility for Returns &amp; Exchanges<\/h2>\n\n\n\n<p>To qualify for a return or exchange, all of the following conditions must be met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Request Period:<\/strong> Requests must be submitted within <strong>15\u65e5<\/strong> of delivery<\/li>\n\n\n\n<li><strong>Product Condition:<\/strong> Items must be <strong>unused<\/strong>, unopened, and in original packaging<\/li>\n\n\n\n<li><strong>Proof of Purchase:<\/strong> Valid order number is required<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p>The following items are not eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used e-liquid products (for hygiene and safety reasons)<\/li>\n\n\n\n<li>Consumable items (e.g., coils, wicks, pods) once opened or used<\/li>\n\n\n\n<li>Gift cards and promotional items<\/li>\n\n\n\n<li>Items marked as <strong>\u201cFinal Sale\u201d<\/strong> \u307e\u305f\u306f <strong>\u201cNon-Returnable\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Authorization (RMA Required)<\/h2>\n\n\n\n<p>All returns must be approved in advance.<\/p>\n\n\n\n<p><strong>Unapproved returns will not be accepted.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Request:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact: <a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Reason for return\/exchange<\/li>\n\n\n\n<li>Photos (if damaged\/defective)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>If approved, you will receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A Return Merchandise Authorization (<strong>RMA<\/strong>) number<\/li>\n\n\n\n<li>Return instructions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for return shipping costs <strong>unless<\/strong>:\n<ul class=\"wp-block-list\">\n<li>The item is defective, or<\/li>\n\n\n\n<li>We shipped the wrong item<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>We strongly recommend using a <strong>trackable shipping method<\/strong><\/li>\n\n\n\n<li>We are not responsible for lost return shipments<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u6255\u3044\u623b\u3057<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u6255\u3044\u623b\u3057\u65b9\u6cd5<\/h3>\n\n\n\n<p>Refunds will be issued to the <strong>original payment method only<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Processing Time<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspection: <strong>1\u20133 business days after receipt<\/strong><\/li>\n\n\n\n<li>Refund issuance: <strong>within 1\u20133 business days after approval<\/strong><\/li>\n\n\n\n<li>Bank\/payment processing: <strong>may take 5\u201310 business days<\/strong> depending on provider<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Refund Fees (IMPORTANT)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the refund is requested due to <strong>customer reasons<\/strong> (e.g., change of mind, wrong item selected):\n<ul class=\"wp-block-list\">\n<li>Any <strong>payment processing fees, transaction fees, or currency conversion fees<\/strong> charged by payment providers may be <strong>deducted from the refund amount<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If the refund is due to <strong>our responsibility<\/strong> (e.g., defective product, wrong item shipped):\n<ul class=\"wp-block-list\">\n<li><strong>100% of the order amount will be refunded<\/strong><\/li>\n\n\n\n<li>All fees will be covered by VapeMaison<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Non-Refundable Charges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping fees are <strong>non-refundable<\/strong><\/li>\n\n\n\n<li>Expedited shipping upgrades are <strong>non-refundable<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u4e00\u90e8\u6255\u3044\u623b\u3057<\/h3>\n\n\n\n<p>We reserve the right to issue partial refunds if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is not in original condition<\/li>\n\n\n\n<li>Parts are missing<\/li>\n\n\n\n<li>The product shows signs of use<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u53d6\u5f15\u6240<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchanges are subject to product availability<\/li>\n\n\n\n<li>Replacement items will be shipped <strong>after the returned item is received and approved<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u7834\u640d\u307e\u305f\u306f\u4e0d\u826f\u54c1<\/h2>\n\n\n\n<p>If your item arrives damaged or defective:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>15 days of delivery<\/strong><\/li>\n\n\n\n<li>Provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Description of issue<\/li>\n\n\n\n<li>Clear photo\/video evidence<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>We will provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free replacement <strong>\u307e\u305f\u306f<\/strong><\/li>\n\n\n\n<li>Full refund (no additional cost)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellation<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can only be canceled <strong>before shipment<\/strong><\/li>\n\n\n\n<li>Once shipped, cancellation is no longer possible<\/li>\n<\/ul>\n\n\n\n<p>If canceled successfully:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full refund will be issued<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refused Delivery \/ Failed Delivery<\/h2>\n\n\n\n<p>If a package is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refused by the customer<\/li>\n\n\n\n<li>Returned due to incorrect address<\/li>\n\n\n\n<li>Unclaimed<\/li>\n<\/ul>\n\n\n\n<p>We reserve the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deduct <strong>shipping costs + return fees + handling fees<\/strong> from the refund<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ec\u30a4\u30c8\u30fb\u30ea\u30bf\u30fc\u30f3\u30ba<\/h2>\n\n\n\n<p>Requests made after the 15-day window will not be accepted, except in cases of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective products<\/li>\n\n\n\n<li>Shipping errors caused by us<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Applicable Regions<\/h2>\n\n\n\n<p>This policy applies to the following countries:<\/p>\n\n\n\n<p>\u30aa\u30fc\u30b9\u30c8\u30ea\u30a2\u3001\u30d9\u30e9\u30eb\u30fc\u30b7\u3001\u30d9\u30eb\u30ae\u30fc\u3001\u30ab\u30ca\u30c0\u3001\u30c1\u30a7\u30b3\u3001\u30c7\u30f3\u30de\u30fc\u30af\u3001\u30d5\u30a3\u30f3\u30e9\u30f3\u30c9\u3001\u30d5\u30e9\u30f3\u30b9\u3001\u30ae\u30ea\u30b7\u30e3\u3001\u30cf\u30f3\u30ac\u30ea\u30fc\u3001\u30a2\u30a4\u30eb\u30e9\u30f3\u30c9\u3001\u30a4\u30bf\u30ea\u30a2\u3001\u30aa\u30e9\u30f3\u30c0\u3001\u30ce\u30eb\u30a6\u30a7\u30fc\u3001\u30dd\u30fc\u30e9\u30f3\u30c9\u3001\u30dd\u30eb\u30c8\u30ac\u30eb\u3001\u30eb\u30fc\u30de\u30cb\u30a2\u3001\u30ed\u30b7\u30a2\u3001\u30b9\u30ed\u30d0\u30ad\u30a2\u3001\u30b9\u30da\u30a4\u30f3\u3001\u30b9\u30a6\u30a7\u30fc\u30c7\u30f3\u3001\u30b9\u30a4\u30b9\u3001\u30c8\u30eb\u30b3\u3001\u30a6\u30af\u30e9\u30a4\u30ca\u3001\u82f1\u56fd\u3001\u7c73\u56fd<\/p>\n\n\n\n<p>For other regions, please contact our support team before placing an order.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need Assistance?<\/h2>\n\n\n\n<p>For any questions regarding returns, refunds, or exchanges, please contact:<\/p>\n\n\n\n<p><strong><a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/strong><\/p>\n\n\n\n<p>We are here to assist you before and after your purchase.<\/p>","protected":false},"excerpt":{"rendered":"<p>Updated: May 4, 2026 At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below. Eligibility for Returns &amp; Exchanges To qualify for a return or exchange, all of the following conditions must be met: Non-Returnable Items The following items are not eligible for return or refund: Return Authorization (RMA Required) All returns must be approved in advance. Unapproved returns will not be accepted. How to Request: If approved, you will receive: Return Shipping Refunds Refund Method Refunds will be issued to the original payment method only Processing Time Refund [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - VapeMaison<\/title>\n<meta name=\"description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. 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