Privacy Policy

Last Updated: 2026-01-19

VapeMaison (referred to as “we”, “our”, or “VapeMaison”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy (the “Policy”) explains how we collect, use, store, and protect your personal information when you access or use our website www.vapemaison.com (the “Website”) and related services.

This Policy applies to all personal information collected through the Website, communications with us, and transactions conducted on VapeMaison.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Information You Provide

• Name

• Email address

• Phone number

• Billing and shipping address

• Account registration details

1.2 Order and Transaction Information

• Products purchased

• Order history

• Shipping details and delivery address

• Payment status and transaction references

Important: We do not store full payment card numbers or sensitive payment credentials. Payments are processed securely by third-party payment providers.

1.3 Authentication and Technical Information

• IP address

• Account login credentials (encrypted)

• Device type and browser information

1.4 Automatically Collected Information

• Pages visited and browsing behavior

• Access times and referring URLs

• Operating system and browser language

2. How We Collect Information

We collect personal information through the following methods:

• Direct Interactions: When you create an account, place an order, contact customer support, subscribe to communications, or fill out forms.

• Automated Technologies: Through cookies, server logs, pixels, and similar technologies when you browse the Website.

• Third Parties: From payment processors, logistics partners, or social media platforms when you interact with our content or ads.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling your orders (including reviewing shipping addresses and delivery details)

• Providing customer service and responding to inquiries

• Managing accounts and verifying identity

• Improving Website performance, user experience, and product offerings

• Sending order-related notifications, updates, and promotional communications (where permitted)

• Detecting fraud, abuse, or security issues

• Complying with legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how our Website is used.

4.1 Types of Cookies We Use

• Essential Cookies: Required for core Website functionality, such as account login and checkout.

• Performance & Analytics Cookies: Help us understand traffic patterns and improve Website performance.

• Functional Cookies: Remember preferences such as language or region.

• Marketing Cookies: Used to display relevant advertisements and measure marketing effectiveness.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

5. Disclosure and Sharing of Information

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: Payment processors, shipping companies, IT service providers, email platforms, and analytics services, solely to perform services on our behalf.

• Legal Requirements: When required to comply with laws, regulations, legal processes, or lawful requests.

• Business Transactions: In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business.

All third parties are required to handle your information in accordance with applicable privacy and security obligations.

6. Data Security

We implement commercially reasonable technical and organizational measures to safeguard your personal information, including encryption, access controls, and secure servers.

However, no method of data transmission or storage is 100% secure. While we strive to protect your data, you acknowledge that you provide information at your own risk.

7. Use of Phone Numbers and Marketing Communications

If you opt in to receive communications from VapeMaison, we may send you transactional, promotional, or marketing messages via email or text message.

You may opt out at any time by following the unsubscribe instructions included in the message or contacting us directly.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and provide services

• Meet legal, tax, and accounting requirements

• Resolve disputes and enforce agreements

When personal information is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information

• Request correction of inaccurate or incomplete data

• Request deletion of your personal information (subject to legal limitations)

• Object to or restrict certain processing activities

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise your rights, please contact us using the details below.

10. Children’s Privacy

Our Website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If such data is identified, we will promptly delete it.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes indicates acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

VapeMaison
Email: support@vapemaison.com
WhatsApp: +86 17602190264