{"id":15,"date":"2025-10-13T08:13:20","date_gmt":"2025-10-13T08:13:20","guid":{"rendered":"https:\/\/vapemaison.com\/?page_id=15"},"modified":"2026-07-22T09:27:25","modified_gmt":"2026-07-22T09:27:25","slug":"reembolsos_devolucoes","status":"publish","type":"page","link":"https:\/\/vapemaison.com\/pt\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Reembolsos e Devolu\u00e7\u00f5es"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Atualizado: 4 de maio de 2026<\/strong><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na VapeMaison, o nosso objetivo \u00e9 garantir uma experi\u00eancia p\u00f3s-compra tranquila e transparente. Se n\u00e3o estiver totalmente satisfeito com a sua encomenda, est\u00e3o dispon\u00edveis devolu\u00e7\u00f5es e trocas de acordo com as condi\u00e7\u00f5es descritas abaixo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility for Returns &amp; Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para ter direito a uma devolu\u00e7\u00e3o ou troca, \u00e9 necess\u00e1rio que todas as seguintes condi\u00e7\u00f5es sejam cumpridas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Per\u00edodo de pedido:<\/strong> Os pedidos devem ser apresentados no prazo de <strong>15 dias<\/strong> de entrega<\/li>\n\n\n\n<li><strong>Estado do produto:<\/strong> Os artigos devem ser <strong>n\u00e3o utilizado<\/strong>, por abrir e na embalagem original<\/li>\n\n\n\n<li><strong>Comprovativo de compra:<\/strong> \u00c9 necess\u00e1rio introduzir um n\u00famero de encomenda v\u00e1lido<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Artigos n\u00e3o pass\u00edveis de devolu\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os seguintes artigos n\u00e3o podem ser devolvidos nem reembolsados:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produtos de e-l\u00edquido abertos ou utilizados (por raz\u00f5es de higiene e seguran\u00e7a)<\/li>\n\n\n\n<li>Artigos consum\u00edveis (por exemplo, bobinas, mechas, c\u00e1psulas) que tenham sido abertos ou utilizados<\/li>\n\n\n\n<li>Cart\u00f5es-presente e artigos promocionais<\/li>\n\n\n\n<li>Itens marcados como <strong>\u201cVenda definitiva\u201d<\/strong> ou <strong>\u201cN\u00e3o retorn\u00e1vel\u201d<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Autoriza\u00e7\u00e3o de devolu\u00e7\u00e3o (RMA obrigat\u00f3ria)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Todas as devolu\u00e7\u00f5es t\u00eam de ser aprovadas previamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>As devolu\u00e7\u00f5es n\u00e3o autorizadas n\u00e3o ser\u00e3o aceites.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Como solicitar:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contacto:<a href=\"mailto:info@vapemaison.com\">info@vapemaison.com<\/a><\/li>\n\n\n\n<li>Indique:\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>Motivo da devolu\u00e7\u00e3o\/troca<\/li>\n\n\n\n<li>Fotografias (caso estejam danificadas\/com defeito)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Se for aprovado, receber\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Uma Autoriza\u00e7\u00e3o de Devolu\u00e7\u00e3o de Mercadoria (<strong>RMA<\/strong>) n\u00famero<\/li>\n\n\n\n<li>Instru\u00e7\u00f5es para devolu\u00e7\u00f5es<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Envio de devolu\u00e7\u00e3o<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os clientes s\u00e3o respons\u00e1veis pelos custos de envio da devolu\u00e7\u00e3o <strong>a menos que<\/strong>:\n<ul class=\"wp-block-list\">\n<li>O artigo est\u00e1 com defeito, ou<\/li>\n\n\n\n<li>Envi\u00e1mos o artigo errado<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Recomendamos vivamente a utiliza\u00e7\u00e3o de um <strong>m\u00e9todo de envio com acompanhamento<\/strong><\/li>\n\n\n\n<li>N\u00e3o nos responsabilizamos por envios de devolu\u00e7\u00e3o extraviados<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Reembolsos<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00e9todo de reembolso<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os reembolsos ser\u00e3o efetuados aos <strong>apenas o m\u00e9todo de pagamento original<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tempo de processamento<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inspe\u00e7\u00e3o: <strong>1 a 3 dias \u00fateis ap\u00f3s a rece\u00e7\u00e3o<\/strong><\/li>\n\n\n\n<li>Emiss\u00e3o de reembolso: <strong>no prazo de 1 a 3 dias \u00fateis ap\u00f3s a aprova\u00e7\u00e3o<\/strong><\/li>\n\n\n\n<li>Banco\/processamento de pagamentos: <strong>pode demorar entre 5 e 10 dias \u00fateis<\/strong> dependendo do prestador<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Taxas de reembolso (IMPORTANTE)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se o reembolso for solicitado devido a <strong>motivos dos clientes<\/strong> (por exemplo, mudan\u00e7a de opini\u00e3o, sele\u00e7\u00e3o do artigo errado):\n<ul class=\"wp-block-list\">\n<li>Qualquer <strong>taxas de processamento de pagamentos, taxas de transa\u00e7\u00e3o ou taxas de convers\u00e3o cambial<\/strong> cobrados pelos prestadores de servi\u00e7os de pagamento podem ser <strong>deduzido do montante do reembolso<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Se o reembolso se dever a <strong>a nossa responsabilidade<\/strong> (por exemplo, produto com defeito, artigo errado enviado):\n<ul class=\"wp-block-list\">\n<li><strong>Ser\u00e1 reembolsado o montante de 100% do valor da encomenda<\/strong><\/li>\n\n\n\n<li>Todas as taxas ser\u00e3o suportadas pela VapeMaison<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Encargos n\u00e3o reembols\u00e1veis<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Os custos de envio originais s\u00e3o <strong>n\u00e3o reembols\u00e1vel<\/strong><\/li>\n\n\n\n<li>As op\u00e7\u00f5es de envio expresso s\u00e3o <strong>n\u00e3o reembols\u00e1vel<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Reembolsos parciais<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reservamo-nos o direito de efetuar reembolsos parciais se:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O artigo n\u00e3o se encontra no seu estado original<\/li>\n\n\n\n<li>Faltam pe\u00e7as<\/li>\n\n\n\n<li>O produto apresenta sinais de uso<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Bolsas<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As trocas est\u00e3o sujeitas \u00e0 disponibilidade do produto<\/li>\n\n\n\n<li>Os artigos de substitui\u00e7\u00e3o ser\u00e3o enviados <strong>ap\u00f3s a rece\u00e7\u00e3o e aprova\u00e7\u00e3o do artigo devolvido<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Artigos danificados ou com defeito<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se o seu artigo chegar danificado ou com defeito:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contacte-nos no prazo de <strong>Prazo de entrega de 15 dias<\/strong><\/li>\n\n\n\n<li>Indique:\n<ul class=\"wp-block-list\">\n<li>N\u00famero da encomenda<\/li>\n\n\n\n<li>Descri\u00e7\u00e3o do problema<\/li>\n\n\n\n<li>Provas claras em forma de fotografias\/v\u00eddeos<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Iremos disponibilizar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Substitui\u00e7\u00e3o gratuita <strong>ou<\/strong><\/li>\n\n\n\n<li>Reembolso total (sem custos adicionais)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Cancelamento de encomenda<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As encomendas s\u00f3 podem ser canceladas <strong>antes do envio<\/strong><\/li>\n\n\n\n<li>Depois de enviada, j\u00e1 n\u00e3o \u00e9 poss\u00edvel cancelar a encomenda<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Se o cancelamento for bem-sucedido:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ser\u00e1 efetuado um reembolso total<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Entrega recusada \/ Entrega falhada<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Se um pacote for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recusado pelo cliente<\/li>\n\n\n\n<li>Devolvido devido a um endere\u00e7o incorreto<\/li>\n\n\n\n<li>N\u00e3o reclamado<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Reservamo-nos o direito de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deduzir <strong>custos de envio + taxas de devolu\u00e7\u00e3o + taxas de processamento<\/strong> do reembolso<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Devolu\u00e7\u00f5es tardias<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Os pedidos apresentados ap\u00f3s o prazo de 15 dias n\u00e3o ser\u00e3o aceites, exceto nos seguintes casos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produtos com defeito<\/li>\n\n\n\n<li>Erros de envio da nossa responsabilidade<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Regi\u00f5es abrangidas<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Esta pol\u00edtica aplica-se aos seguintes pa\u00edses:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c1ustria, Bielorr\u00fassia, B\u00e9lgica, Canad\u00e1, Ch\u00e9quia, Dinamarca, Finl\u00e2ndia, Fran\u00e7a, Gr\u00e9cia, Hungria, Irlanda, It\u00e1lia, Pa\u00edses Baixos, Noruega, Pol\u00f3nia, Portugal, Rom\u00e9nia, R\u00fassia, Eslov\u00e1quia, Espanha, Su\u00e9cia, Su\u00ed\u00e7a, Turquia, Ucr\u00e2nia, Reino Unido, Estados Unidos<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para outras regi\u00f5es, contacte a nossa equipa de apoio antes de efetuar uma encomenda.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Precisa de ajuda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para quaisquer quest\u00f5es relacionadas com devolu\u00e7\u00f5es, reembolsos ou trocas, contacte:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"info@vapemaison.com\" type=\"link\" id=\"info@vapemaison.com\">info@vapemaison.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estamos aqui para o ajudar antes e depois da sua compra.<\/p>","protected":false},"excerpt":{"rendered":"<p>Updated: May 4, 2026 At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below. Eligibility for Returns &amp; Exchanges To qualify for a return or exchange, all of the following conditions must be met: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - VapeMaison<\/title>\n<meta name=\"description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to make your shopping experience as seamless as possible.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vapemaison.com\/pt\/reembolsos_devolucoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - VapeMaison\" \/>\n<meta property=\"og:description\" content=\"At Vapemaison, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process to make your shopping experience as seamless as possible.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vapemaison.com\/pt\/reembolsos_devolucoes\/\" \/>\n<meta property=\"og:site_name\" content=\"VapeMaison\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-22T09:27:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vapemaison.com\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/vapemaison.com\\\/refund_returns\\\/\",\"name\":\"Refund and Returns Policy - VapeMaison\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vapemaison.com\\\/#website\"},\"datePublished\":\"2025-10-13T08:13:20+00:00\",\"dateModified\":\"2026-07-22T09:27:25+00:00\",\"description\":\"At Vapemaison, we want you to be completely satisfied with your purchase. 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