FAQ - VapeMaison

🧠 General Questions

Q1: What is an e-cigarette?
An e-cigarette is an electronic device that heats e-liquid to produce vapor. It provides a smoking-like experience without burning tobacco, reducing the production of harmful substances like tar and carbon monoxide.

Q2: Do e-cigarettes contain nicotine?
That depends on the e-liquid. Some e-liquids contain nicotine, while others are completely nicotine-free. You can choose according to your personal preference.

Q3: Are e-cigarettes safer than traditional cigarettes?
E-cigarettes are considered a less harmful alternative because they do not involve combustion. However, they are not completely risk-free and should be used responsibly by adults.

💨 Product & Usage

Q4: How long does an e-cigarette last?
It depends on the device type and your vaping habits. Disposable vapes usually last several hundred to several thousand puffs, while refillable devices can be used for months with proper maintenance.

Q5: How do I know when to replace my e-liquid or coil?
If you notice a burnt taste, reduced vapor production, or flavor loss, it’s time to replace the coil or refill the e-liquid.

Q6: Can I travel with my vape?
Yes, but most airlines require you to keep e-cigarettes in your carry-on luggage, not checked baggage. Always check local laws before traveling with vaping products.

Q7: How should I store my e-cigarette?
Keep your device in a cool, dry place away from direct sunlight and high temperatures. Avoid leaving it in a car or near heat sources.

🚚 Shipping & Delivery

Q8: Where do you ship from?
We ship orders from our warehouses in Europe and China, depending on product availability and your location.

Q9: How long will delivery take?
Delivery times vary by destination. Orders from our EU warehouse typically arrive in 3–7 business days, while orders from our China warehouse may take 10–20 business days.

Q10: How can I track my order?
Once your order is shipped, we’ll send you an email with a tracking link. You can use it to check your delivery status anytime.

🔒 Safety & Policies

Q11: Can minors buy e-cigarettes?
No. Our products are intended only for adults (18+). We strictly prohibit sales to minors.

Q12: What should I do if my vape isn’t working?
Please check if the battery is charged and properly connected. If the issue persists, contact our customer support for assistance or replacement options.

Q13: What is your return and refund policy?
We accept returns within 14 days of delivery for unused and unopened items. Please contact our support team before returning any product.Please see the Refund and Return Policy for details.

Q14: Are your products genuine?
Yes. All our e-cigarettes and e-liquids come from verified, authorized manufacturers. We do not sell counterfeit or untested products.

❤️ Health & Responsibility

Q15: Can e-cigarettes help me quit smoking?
Many users switch to e-cigarettes as a way to reduce or quit smoking, but results vary by person. For medical advice or personalized quit plans, we recommend consulting a healthcare professional.

Q16: Are your products safe for non-smokers?
E-cigarettes are designed for adult smokers or nicotine users—not for non-smokers, pregnant women, or minors.

Have more questions? Don’t worry — our friendly support team is available around the clock to help you out.