Updated: May 4, 2026
At VapeMaison, we aim to ensure a smooth and transparent post-purchase experience. If you are not fully satisfied with your order, returns and exchanges are available under the conditions outlined below.
Eligibility for Returns & Exchanges
To qualify for a return or exchange, all of the following conditions must be met:
- Request Period: Requests must be submitted within 15 giorni of delivery
- Product Condition: Items must be unused, unopened, and in original packaging
- Proof of Purchase: Valid order number is required
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used e-liquid products (for hygiene and safety reasons)
- Consumable items (e.g., coils, wicks, pods) once opened or used
- Gift cards and promotional items
- Items marked as “Final Sale” o “Non-Returnable”
Return Authorization (RMA Required)
All returns must be approved in advance.
Unapproved returns will not be accepted.
How to Request:
- Contact: info@vapemaison.com
- Provide:
- Order number
- Reason for return/exchange
- Photos (if damaged/defective)
If approved, you will receive:
- A Return Merchandise Authorization (RMA) number
- Return instructions
Return Shipping
- Customers are responsible for return shipping costs unless:
- The item is defective, or
- We shipped the wrong item
- We strongly recommend using a trackable shipping method
- We are not responsible for lost return shipments
Rimborsi
Metodo di rimborso
Refunds will be issued to the original payment method only
Processing Time
- Inspection: 1–3 business days after receipt
- Refund issuance: within 1–3 business days after approval
- Bank/payment processing: may take 5–10 business days depending on provider
Refund Fees (IMPORTANT)
- If the refund is requested due to customer reasons (e.g., change of mind, wrong item selected):
- Any payment processing fees, transaction fees, or currency conversion fees charged by payment providers may be deducted from the refund amount
- If the refund is due to our responsibility (e.g., defective product, wrong item shipped):
- 100% of the order amount will be refunded
- All fees will be covered by VapeMaison
Non-Refundable Charges
- Original shipping fees are non-refundable
- Expedited shipping upgrades are non-refundable
Rimborsi parziali
We reserve the right to issue partial refunds if:
- The item is not in original condition
- Parts are missing
- The product shows signs of use
Scambi
- Exchanges are subject to product availability
- Replacement items will be shipped after the returned item is received and approved
Articoli danneggiati o difettosi
If your item arrives damaged or defective:
- Contact us within 15 days of delivery
- Provide:
- Order number
- Description of issue
- Clear photo/video evidence
We will provide:
- Free replacement o
- Full refund (no additional cost)
Order Cancellation
- Orders can only be canceled before shipment
- Once shipped, cancellation is no longer possible
If canceled successfully:
- Full refund will be issued
Refused Delivery / Failed Delivery
If a package is:
- Refused by the customer
- Returned due to incorrect address
- Unclaimed
We reserve the right to:
- Deduct shipping costs + return fees + handling fees from the refund
Restituzioni tardive
Requests made after the 15-day window will not be accepted, except in cases of:
- Defective products
- Shipping errors caused by us
Applicable Regions
This policy applies to the following countries:
Austria, Bielorussia, Belgio, Canada, Danimarca, Finlandia, Francia, Grecia, Irlanda, Italia, Norvegia, Paesi Bassi, Polonia, Portogallo, Regno Unito, Romania, Russia, Slovacchia, Spagna, Svezia, Svizzera, Ucraina, Ungheria, Stati Uniti.
For other regions, please contact our support team before placing an order.
Need Assistance?
For any questions regarding returns, refunds, or exchanges, please contact:
We are here to assist you before and after your purchase.