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SUPPORT

Shipping Policy

Shipping Policy

We aim to process and deliver all orders as efficiently as possible. Because we operate with inventory in multiple regions, shipping times may vary depending on product availability and destination.

Shipping Origin

Our primary warehouse is located in Germany. Many products are stocked locally and shipped directly from within Europe.

However, some items, specific models, or certain flavors may be temporarily out of stock in our European warehouse. In these cases, products will be shipped from China to ensure availability.

Summary:

  • In-stock EU items → Shipped from Germany

  • Out-of-stock items or special flavors → Shipped from China

Estimated Delivery Times

Delivery time depends on the shipping origin and destination.

Destination Shipping Origin Estimated Time
Germany (domestic) Germany 3–5 business days
Other European countries Germany Around 7 business days
International or special items China Delivery time may vary depending on customs and local carriers

Please note that delivery estimates are based on normal logistics conditions and may be affected by holidays, customs processing, or carrier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your location and order details.

  • Orders over $400 USD qualify for free shipping

  • Orders below this amount will be charged a shipping fee

  • The exact shipping cost shown at checkout is the final and accurate rate

Order Processing

  • Orders are typically processed within 1–3 business days

  • Tracking information will be provided once the package is dispatched

  • If your order includes items from different warehouses, products may arrive in separate shipments

Customs & Import Duties

For shipments sent from China, customs clearance may be required depending on the destination country’s regulations. Any applicable import duties, taxes, or related fees will be covered by our store (vapemaison.com), so customers will not need to pay additional charges upon delivery.

Need Help?

If you have questions about stock location, shipping times, or tracking, please contact our support team. We are happy to help you before or after your order.